The Capability Maturity Model (CMM) is a widely adopted set of guidelines for evaluating and improving an organization's software development processes. The CMM is a general framework, however, and provides no specific guidance for implementation; instead, each organization must relate CMM characteristics to its own processes. As a consequence, the need has emerged for comprehensive accounts of successful CMM implementations, as well as for detailed descriptions of how software projects are executed in those cases. Such real-world examples can serve as a valuable resource for managers and developers responsible for setting up the CMM and carrying out their own projects. CMM in Practice comprises such a resource. Examining the various stages in the life cycle of a typical software project at Infosys Technologies, the book describes the technical and management processes used to initiate, plan, and execute the project. To enhance the discussion, an actual Infosys project is used as a running example throughout the book. The author, who was one of the main architects behind the quick transition from ISO to CMM at Infosys, shows how these working processes relate to the Key Process Areas of the CMM. He also illustrates how relatively simple and familiar approaches can be combined to raise an organization's software maturity level. CMM in Practice covers these topics and more: Requirements change management process Process tailoring Software metrics and statistical process control Process database Process capability baseline Effort and schedule estimation Quantitative quality management and defect estimation Risk management and configuration management Peer reviews and their quantitative control Implementing reviews and the NAH syndrome Data collection and analysis Quantitative project monitoring and control Milestone analysis Audit process Project closure analysis Biographie de l'auteurPankaj Jalote is Professor and Chairman of the Department of Computer Science and Engineering at the Indian Institute of Technology, Kanpur. He was formerly Assistant Professor in the Department of Computer Science at the University of Maryland and Vice President of Quality at Infosys Technologies, Ltd., in Bangalore, India. While at Infosys, he was one of the main architects behind Infosys’ move to high-maturity levels of the CMM. He is also the author of CMM in Practice: Processes for Executing Software Projects at Infosys (Addison-Wesley, 2000), in which he discusses the implementation of CMM in an organization.0201616262AB07022002