Conversations cruciales: Des outils pour s'exprimer quand les enjeux sont de taille

The New York Times and Washington Post bestseller that changed the way millions communicate"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasiveBiographie de l'auteurMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide